GUEST FEED BACK 1.Clients :- Jansen family x 6 pax, Singapore   Comments Guide :- Very friendly and he did his best to inform, entertain and help us. He is very knowledgeable and polite Driver :- He was also very friendly and drive very carefully Vehicle :- It was clean , comfortable and well taken care off. Hotel :- The hotel in Paro was better than in Thimphu. Otherwise, they were all clean, comfortable and the staff were friendly. Overall Tour :- We are very satisfied. It was interesting for all of us. The only part which we wanted to be different was the hotel in Thimphu. We saw a lot of interesting places. Remarks :- We will try and visit Bhutan again through Sakten Tours and Treks in the near future. Tour duration :- 24/1/2009 to 27/1/2009   2. Clients :-Mr Thoelen, Tour leader for German group of 11 pax, Germany   Comments Guide :- Mr Kuenley, our guide was very pleasant, very friendly and knowledgeable tour guide and we really enjoyed our tour with him. He is much recommended. Driver :- Excellent driving, well mannered with tourists and very helpful. Vehicle :- Good. Hotel :- Very good. The hotels used in this tour are highly recommended. The meals were also very good. Overall Tour :- Very pleasant and enjoyable Remarks :- If all the tours have hotels like in this tour and guide like Kuenley, there should be no need for this feed-back/suggestion form. Extremely pleasant. Duration :- 28/2/2009 to 6/3/2009   3. Client(s) :- James Maller (USA)   Comments Guide :- Mr. Tashi Namgyel is an excellent guide ; knowledgeable ; good English and made extra effort to ensure clients comfort and optimal experience at meals and site. Driver :- Very good. Made positive contribution to tour with participation, etc. Vehicle :- Fine, clean, good visibility and comfortable. Hotel :- Acceptable. Hotel Janka was the best in all respects. Overall Tour :- Excellent Remarks :- 3 nights in Punakha was too long. In Punakha, 2 nights would have been more than enough but enjoyed 3 nights in Punakha. Duration :- 2/3/2009 to 12/3/2009   4. Client(s) :- Fukushima Toshitake, Japan   Comments Guide :- Kuenley was very friendly, always consider about me and take care of me. Driver :- Correct driving technique. Also very kind and friendly Vehicle :- Very nice, I like the Toyota vehicles. Hotel :- Very nice and clean. It was my first time to stay such a good accommodation. The maesl were very delicious and cooked well. Overall Tour :- I am very happy and satisfied with my Bhutan trip with your company. Remarks :- I will be very happy to recommend your company to all my friends in Japan.   5. Client(s) :- Kalpana Murthy ( USA Diplomat)   Comments Guide :- I found my guide to be a polite and helpful young man. He is a very good guide with growing skills in narration. Driver :- Mangal was a very good driver and was also cautious. I also found him to be on time and polite. Vehicle :- I would have preferred a smaller vehicle. The Toyota hiace mini bus was clean and comfortable. Hotels :- All rooms in the hotels were nice and clean. The hotels were OK. Overall Tour :- I was quite happy with the tour. I was very appreciative of being able to attend the Punakha festival. It was a wonderful experience. Remarks :- It was a pleasure dining with and meeting Tsewang Rinzing, Managing Director of Sakten Tours and Treks.   6. Client(s) :- Gael Vignon & Eva Caparos, Spain   Comments Guide :-  A true professional, highly recommendable, strong sense of customer service, dedicated and communicative. Driver :- We felt very safe & comfortable with him all through our drive in Bhutan. Vehicle :- Comfortable, very appropriate and always clean. Hotels :- All good with great service. Overall Tour :- A truly great experience and most recommendable. Remarks :- We would like to thank Mr. Tsewang Rinzing for taking the time to meet us and relocate us Duration :- 09/10/2008 to 13/10/2008   7. Clients :- Mr Javier Castano Rodriguez & Beatriz Serrano Camarena   Comments Guide :- Very good guide. He took good care of us Driver :- Very good driver. Vehicle :- Very good car, new model and very safe. It was also always clean. Hotels :- Good hotels but they don’t reach European standard. They were all clean and comfortable though.    Overall Tour :- A very enjoyable and a great experience. We enjoyed every minute of our stay in Bhutan. Remarks :- We will certainly recommend our friends to visit Bhutan through Sakten Tours and Treks. Duration :- 25/8/2008/29/8/2008   8. Clients :- Debbie Ong, Tour leader.   Comments Guide :- Very accommodating, Humorous, very patient with all the members of the group who were taking a lot of time to get ready and also taking photographs on the tour. He was very knowledgeable on Bhutan’s history, religion, culture, economics and even politics etc Driver :- Very careful, responsible and reliable. Vehicle :- Very comfortable, clean and spacious Hotels :- Over all alright. The raven Inn in Thimphu was excellent. Overall Tour :- Overall we all enjoyed ourselves and will highly recommend to friends to tour Bhutan with Sakten Tours. Thank you. Remarks :- Unfortunately, one night in Bumthang as all the hotels were full, the guide and the driver slept in the coaster bus for one night. We felt very sorry for them. Duration :- 1/10/2008 to 12/10/2008     9. Clients :- Pui Fai Ashley Cheng   Comments Guide :- Tashi Namgyel is an excellent, helpful and good guide. Willing to help at any time and good knowledge of Bhutan religion, history and culture. Driver :- Excellent driving technique, very good concentration and very responsible. He was always ready before time. Vehicle :- Comfortable, clean and adequate space and in very good condition. Hotels :- Good , clean and comfortable. Overall Tour :- Unforgettable experience Remarks :- Would have really like to spend longer time in Bhutan. Duration :- 26/12/2008 to 30/12/2008     10. Clients:- Yumi Abe x 5 pax, Japan   Comments: Guide :- With so much hospitality and humour, he really made our tour very enjoyable. His, smile was nice.and the explanation was perfect. Driver :- Always driving very safely, we didn’t get tired even on the long drives. Vehicle :- New and very comfortable and clean car. Hotels :- Nice, clean and comfortable. Always enjoyed the meals which had good combination of continental and Bhutanese. Tea service was so nice to be refreshed. Hot lunch service was also very good. Overall Tour :- We were so honoured to be in the dzong and Monasteries and were explained everything in detail. Thank you so much. We did some walks in Ura valley which was very good too. Remarks :- Many thanks for all arrangements !! Every program made us so happy. Hope to visit again soon